 |
||||||||||||||||||||||||
|
Curriculum Vitae
Laura Faulkner, Ph.D.
Psychology: Human-Computer Interaction 10101 Oak Hollow Dr., Austin, TX 78758-5542 Telephone: (512) 835-3328 E-mail:laura@usableconnections.com SummaryLaura Faulkner is a Senior Product Manager for AWARE Software, Inc., managing data modeling/ontology, training, user-centered design, documentation and translation, and serving as a requirements engineer to support high tech industries in identifying and managing their requirements, solutions, and deployments in comprehensive computational portfolios. Formerly Program Manager and Principal Investigator of multiple Department of Defense and industry projects at the Applied Research Laboratories (ARL:UT), The University of Texas at Austin (UT-Austin), she served as the Human-Computer Interaction Specialist/Researcher for the Signal and Information Sciences Laboratory at ARL:UT. Dr. Faulkner continues in her role as an invited instructor at UT-Austin's Software Quality Institute, and holds a Process Management certification from UT-Austin. She has served as the chair of the Software Quality Institute Advisory board, and on the Human Systems committee of the international organization, the Interservice/Industry Simulation, Training, and Education Conference. Dr. Faulkner has presented numerous papers in multiple, international venues including most recently an international academic conference on measuring behavior in Amsterdam, The Netherlands. She has extensive experience with software systems design and fielding for the U.S. Army, Navy, and Air Force, in the information warfare and modeling and simulation domains, including digital communications, intelligence operations, and sonar analysis. Project work has included process management, facilitation of technical teams, ethnographic research, user task analyses, translations between user knowledge and system engineering, usability testing, and user-centered documentation. Research endeavors have ranged from large-scale survey research for State-affiliated agencies and organizations, and the development and experimental testing of unique methods for gathering and analyzing human-computer interaction data. Dr. Faulkner has studied human beings for more than 25 years, earning a PhD and Master's in Psychology, and undergraduate degrees in Anthropology and Sociology. Her studies and work center around numerous human, technology, and organizational issues, including human factors and usability, software lifecycle processes, and human communication in work teams. Dr. Faulkner’s doctoral research covered development and testing of structured methods for the practice of usability. She also supervises students each semester in performing human factors applied research for UT-Austin’s undergraduate Psychology and ARL:UT’s summer internship programs. EducationDoctor of Philosophy Psychology, The University of Texas at Austin, May 2006 Dissertation: Structured Software Usability Evaluation: An Experiment in Evaluation Design Master of Arts Psychology, The University of Texas at Austin, August 1999 Thesis: Software Usability: Challenging the Myths and Assumptions of an Emerging Field Graduate Studies Anthropology, The University of Texas at Austin, 1991-1993 Bachelor of Science Anthropology, University of Houston-Clear Lake, May 1991 Associate of Arts Sociology, Lon Morris College, May 1981 Professional ExperienceAWARE Software, Inc. (Austin, Texas); Senior Product Manager, June 2007 to present Applied Research Laboratories, The University of Texas at Austin (Austin, Texas); Research Associate, Program Manager, Principal Investigator, March 2005 to August 2007; Research Engineer/Scientist Associate , Principal Investigator (Technology Human Factors; Software Development Process), 1998 to present; Technical Writer/Editor, 1996-1997 Software Joint Application Development Facilitator
(invited), Motorola Data Access Team, Legal and Technical Writer/Editor/Office Manager, various, 1984-1996 Academic ExperienceSupervisor for undergraduate students in The University of Texas at Austin, Department of Psychology; applied research regarding human factors in technology design, development and implementation; 2003-present Supervisor for students in the summer internship program at Applied Research Laboratories, The University of Texas at Austin (ARL:UT) Instructor (invited), Software Quality Institute, The University of Texas at Austin; software requirements analysis, technical communications, software process, usability, inspection techniques and metrics; 1999-present Module Instructor (invited, juried), Software Program Management Certification Program, Software Quality Institute, The University of Texas at Austin, 1999-present Instructor, internal seminars and workshops on usability and user-centered design, ARL:UT, 1996-present Professional DevelopmentProcess Management Certification, 2003-2004 Team Software Process, Software Engineering Institute, Carnegie-Mellon University, 2000 Personal Software Process for Managers, 1999 Object Oriented Analysis and Design Using the Unified Modeling Language, 1999 Information Technology Group, Software Engineering Basics, 1997 Grant Writing Workshop, 1997 Usability Workshop, 1996 Technical Leadership Course, 1996 Writings/Publications (** indicates refereed
publication)
“How usability professionals think: research data about choosing the right evaluation method to best apply your own strengths.” Proceedings of the Annual Meeting of the Usability Professionals Association (2008, pending). **“Ethnographic awakenings that changed techniques and designs: Three case studies.” Proceedings of the Annual Meeting of the Usability Professionals Association (2006). “The effects of facilitation and meeting practices.” Proceedings of the Annual Meeting of the Society for Technical Communication. (2006) [co-authored: Wick, D., Faulkner, L., Cruz, J.] **“Cross-User Analysis: Benefits of Skill Level Comparison in Usability Testing.” Interacting with Computers. 17 (2005), 773-786. [co-authored with David Wick] “Applying Small-Investment, High-Return Review Techniques for Fast-Paced Teams.” Proceedings, International Conference on Practical Software Quality Techniques, February 2004. **“Beyond the Five-User Assumption: Benefits of Increased Sample Sizes in Usability Testing.” Behavior Research Methods, Instruments and Computers. **“User Centered Design and Testing for a Digital Feedback System,” Proceedings, Interservice/Industry Training, Simulation and Education Conference, December 2002. **“Reducing Variability—Research Into Structured Approaches to Usability Testing and Evaluation,” Proceedings, Annual Conference, The Usability Professionals Association, August 2002. **“Quantifying Complex Human Behavior During System Usability Testing,” (presentation; abstract in Proceedings), Measuring Behavior 2002 conference, Amsterdam, The Netherlands, September 2002. “Developing the Optimal Path Test Method, A Quantifiable Approach to Usability,” in Proceedings, International Conference on Practical Software Quality Techniques, March 2002, New Orleans, Louisiana. “Measuring Software Usability: Developing a Heuristic Evaluation Process and Tool,” Proceedings, International Conference on Practical Software Quality Techniques, April 2001. Software Usability: Challenging the Myths and Assumptions of an Emerging Field, Master's Thesis (unpublished), The University of Texas at Austin, August 1999. **“Chaos and Complexity in Usability,” Proceedings, Annual Meeting of the Usability Professionals Association, Scottsdale, Arizona, 1999 **“What Went Wrong? Lessons Learned in a Usability Redesign,” Proceedings, Where East Meets West, Technical Communication and Usability International Conference, Ljubljana, Slovenia, 1998 **“Usability as a Product of Human Social Relations,” Proceedings, Annual Meeting of the Usability Professionals Association, Washington, D.C., 1998 **“Hybrid Language: A Study of Miscommunication in Email,” Proceedings, Annual Meeting of the Society for Technical Communication, Anaheim, California, 1998 “Hearing, Helping, Hegemony: Hearing Teachers in Deaf Education”, paper presentation, American Anthropological Association, Annual Meeting, 1992 Chapter in the Report on the Galveston Bay Estuary, published by the Galveston Bay Estuary Project, 1991 Editor, student newspaper, Lon Morris College, 1980-1981, various articles and editing Editor/web developer, newsletters for various nonprofit organizations Presentations Facilitating Communications Across Languages, Cultures, and Time Zones. Program Management Institute, Technology Special Interest Group, 15 August 2007. Effective Email Communications. (various, 2000-present) Representative Technical Reports
Detailed Usability Evaluation Report and Recommendations for the Information Operations Technology Repository (IOTR), Release 1.2. (co-author) Prepared for Air Force Information Warfare Center, San Antonio, Texas, August 2006 (final pending) Usability Test Plan for the Information Operations Technology Repository (IOTR) Release 1.2, (sole author) prepared for Air Force Information Warfare Center, San Antonio, Texas, 1 May 2006. Final Report on the Communities of Knowledge and Practice (CKAP) Design Initiative (co-author) prepared for the Information Operations Technology Alliance (IOTA), Air Force Information Warfare Center, San Antonio, Texas, 28 April 2006 Software Design Description for the AN/ALE-47 CMDS
Foreign Military Sales (FMS) Software Test Environment 3 (STE 3) Software Suite,
(as project manager with multiple
authors). Prepared for the Naval Air Systems Command (NAVAIR), 26 June 2006. Software Requirements Specification for the AN/ALE-47
CMDS Foreign Military Sales (FMS) Software Test Environment 3 (STE 3) Software Suite. (as project manager with multiple authors).
Prepared for the Naval Air Systems Command (NAVAIR), 31 January 2006. Software Development Plan for the AN/ALE-47 CMDS Foreign
Military Sales (FMS) Software Test Environment 3 (STE 3) Software Suite. (co-author). Prepared for the Naval Air
Systems Command (NAVAIR), 23 November 2005. Acquisition System Software Evaluation Guide (co-author, with multi). Prepared for the
U.S. Army Evaluation Center, 30 September 2005 (version 2, December 2005). User Profiles for the Information Operations Technology Repository (IOTR). Prepared for the Information Operations Technology Alliance (IOTA), Air Force Information Warfare Center, San Antonio, Texas, 31 March 2005. Usability Evaluation and Recommendations for a Dell
Program Management Web Portal.
(co-author), prepared for Dell Products, L.P., 8 March 2005 Preliminary Training in Facilitation and Communities of Practice and Knowledge (CKAP)Member’s Portable Reference Guide, (primary author) prepared for Air Force Information Warfare Center, San Antonio, Texas, 20 October 2004. Acceptance Test Procedure (ATP) for the AN/ALE-47 CMDS Software Test Environment II (STE II) Programmer Equipment Subsystem (PES), (co-author) prepared for Naval Air Systems Command (NAVAIR), Jacksonville, Florida, 2003. DD(X) IUSW EDM Program, Data Fusion, Software Requirements Specification [Automated Information Integration (AII) portion], (co-author), prepared for Naval Sea Systems Command (NAVSEA), Washington Navy Yard, D.C., 13 October, 2003. DD(X) IUSW EDM Program, Data Fusion, Software Design Description [Automated Information Integration (AII) portion], (co-author) prepared for Naval Sea Systems Command (NAVSEA), Washington Navy Yard, D.C., 2003. Building the Information Operations Technology Alliance (IOTA): A Guide for CKAP Facilitators, (primary author) prepared for Air Force Information Warfare Center, San Antonio, Texas, 17 August, 2004. FronteraTEC Project Report, (primary author) prepared for Rio Grande Institute, Marathon, Texas, 15 October, 2003. Software User’s Manual (SUM) for the AN/ALE-47 CMDS Software Test Environment II (STE II) Programmer Equipment Subsystem (PES), (co-author) prepared for Naval Air Systems Command (NAVAIR), Jacksonville, Florida, 13 February, 2004. Measuring TIF: A Summary of the Impact of the Telecommunications Infrastructure Fund on School Technology in Texas, (co-author) whitepaper for the Texas State Legislature. K-12 Technology Needs Assessment Interim Report, (coauthor) whitepaper for the Telecommunications Infrastructure Fund Board, 2002. Basic User-Centered Design Principles, reference guide (multiple government, academic, and industry recipients), 2000, 2003. (Extended list of
technical reports available upon request) Professional Associations and ServiceThe University of Texas at Austin Staff Council, (2-year term starting 2007) Usability Professionals Association Association for Computing Machinery, Special Interest Group in Human Computer Interaction (ACM SIGCHI) World Futures Society; and Central Texas Chapter of the World Futures Society Peer reviewer for the journal, Patient Education and Counseling, Elsevier Publishing, 2003-present Peer reviewer, Usability Professionals’ Association, 2006-present Member and Peer Reviewer, Human Systems Committee, Interservice/Industry Simulation, Training, and Education Conference, 2001 Field Work VenuesMetrowerks, CodeWarrior documentation unit, Austin, Texas Motorola, internal applications development team, Austin, Texas Motorola University (formerly in Austin, Texas) Dell Corporation, internal applications development teams, multiple facilities, Austin, Texas Army Evaluation Center (AEC), Washington, D.C. National Training Center (NTC), U.S., Army, Ft. Irwin, California Joint Readiness Training Center (JRTC), U.S. Army, Ft. Polk, Louisiana Office of Naval Intelligence (ONI), U.S. Navy, National Maritime Intelligence Center (NMIC), Suitland, Maryland Air Force Information Warfare Center (AFIWC), U.S. Air Force, Kelly Air Force Base, San Antonio, Texas Fire Support Test Directorate (FSTD), U.S. Army, Ft. Sill, Oklahoma Command, Control, Communications, Computers and Intelligence Electronic Warfare Team (of Ft. Lewis Washington) (C4IEW), Ft. Hood, Texas Texas Rio Grande border counties and Big Bend area K-12 public schools, technology assessment, State of Texas Representative Technical Projects
Additional AssetsCurrent security clearances Program Manager of projects for the U.S. Army, Navy, and Air Force/Joint Forces Lead Process Manager and usability investigator/practitioner for multiple software development projects, ARL:UT Principal Investigator for Joint Forces initiative to create and evolve virtual communities of Information Operations (IO) subject matter expertise and related technical repositories Contributing investigator and curriculum developer for U.S. Army software evaluation approaches, techniques, and metrics Negotiated funding for unique applied research regarding technology in underserved Rio Grande counties Obtained ARL:UT sponsorship for first graduate degree program beyond the natural and technical sciences Obtained and completed Internal Research & Development grant, ARL:UT for research into 3-D representation for data mining application |
||||||||||||||||||||||||